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Vol 7 (2) 2015

Article

Formation by hotels of the accompanying and additional services increasing their competitiveness (0.3 Mb, pdf) Read
Authors:
Петрик Людмила Сергеевна
Солоницына Катерина Сергеевна
Keywords:
услуги
дополнительные гостиничные услуги
туризм
сервис
гостиница
Annotation:

This article tries to explain how to provide additional hotel services. Also there is a an explanation of the nature and characteristics of additional hotel services, methods of their formation on the basis of studies of hotel services of "Korston-Kazan".

Bibliography:
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  2. Kotler. Ph Principles of Marketing. Moscow. Publisher <Progress>. 1992 P. 656
  3. Korston"-hotel and entertainment complex [Electronic resource]. - Mode of access: http://www.korston.ru/ kazan/
  4. Service activities. Textbook / G. V. Chekmareva, E.J. Kolomytskaya, E. V. Trunov, L. M. Zagorskaya. - Novosibirsk : Publishing House of the NSTU, 2006. - 152 p.
  5. Walker, J. R. Introduction to hospitality / J. R. Walker,-M. : Publisher: Unity-Dan, 2012. - 735 p.
  6. Federal service of state statistics on Republic of Татарстан [Electronic resource]. - Mode of access: http://tourism.tatarstan.ru/rus/documents.htm

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